Frequently
Asked
Questions

5 Tips for Optimizing your Smartphone.

  1. Uninstall any apps you do not use:
    If you have apps you do not use but they are still on your phone, it is better to remove them and avoid having them run automatically in the background and use up your phone’s resources like memory, processing power and battery. Remember that the less internal memory that is available, the slower your phone gets. There are several apps available online at the Google Play Store for removing unused applications; one such app is App Eater.
  2. Reduce the number of home screens:
    Limit home screens to two or three. You will realize this quantity is more than enough and you will always have the apps you use the most on hand.
  3. Reduce the number widgets:
    Having an open widget is like having an open app; it will consume resources and battery power. It’s advisable to remove all unnecessary widgets.
  4. Use only one app for each function:
    Your device may have several apps that perform the same function, for example, an email manager app, Twitter client, music player, etc. Choose the one you like and delete the rest.
  5. Reduce the number of accounts being synchronized:
    Within the Settings sections there is an option called “Accounts” that contains the details of all the accounts that are synchronized periodically on your device. The synchronization process consumes your device’s battery and processing power. If you do not use an account or do not require constant synchronization, it is recommended that you disable automatic synchronization for that account.

How do I activate the gesture option on my AKUA cellphone?

Please go to Configuration, then Control and press on Gesture option.

For more information, please visit these links:

https://www.youtube.com/watch?v=1Vjx_nP0cTk
https://www.youtube.com/watch?v=lPj9Avy1ETc

How do I unlock my Akua cellphone? I forgot the unlock code.

Please contact your Authorized Service Center or visit our webpage: akuamovil.com, and look for the Customer Support section to get additional information.

How do I take a screenshot on my Akua cellphone?

To create a screenshot please press and hold the volume down and power button simultaneously for about 2 seconds.

How do I perform a factory data reset on my Akua cellphone?

Please make sure that your cellphone is effectively powered off, hold volume up and power on to enter recovery and wipe data/factory data reset. After that please select “yes…. delete all user data” and once the data was deleted please select “reboot system now”

My Akua cellphone does not turn on.

Please press and hold the Power button. If the phone doesn’t turn on, remove and re-insert the battery. Try re-charging the battery. If you are using a charger, please check all related cable connections.

I cannot get signal with my activated SIM card.

Please check if the SIM card has been properly installed in your phone. Use the guide marks on the SIM card tray as a reference and insert the SIM card accordingly. Be sure not to insert the SIM card in another slot, like the SD memory card slot. If you are using an adapter from micro SIM to regular SIM, be careful when inserting/removing the SIM card because the SIM card’s contact pins can be damaged.

Where can I buy Parts and Accessories for my Akua cellphone?

For Parts and accessories, please contact your Authorized Service Center or visit our webpage Akuamovile.com, under the customer support section, and look for additional information.

How can I find the IMEI number of my Akua phone?

Please remove the back cover and the battery and looking at the product label. Also you can view your phone’s IMEI number, press *#06# like a call.